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Position Details: System Administrator, Senior

Location: Austin, TX
Openings: 1
Salary Range: DOE

Description:

System Administrator, Senior

Austin, Texas

CONTINGENT UPON AWARD

Join our team and be a part of the mission that supports the Department of Veterans affairs (VA) with IT technical expertise.  This position is one of many that provide delivery and technical support to One VA world-class service to Veterans and their families by delivering results-oriented, secure, highly available, and cost effective information technology services.  VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals and in support of those goals EO is constantly transforming.

SYSTEM ADMINISTRATOR RESPONSIBILITIES: 

The Sr. System Administrator will provide 24x7x365 operating system administration across three shifts to provide 24x7x365 (except for Federal holidays where support will be provided on a call back basis) for the current MS supported Windows Operating Systems (OS) including the related software such as Internet Information Services (IIS) with each OS. The Contractor shall provide system administration activities and immediate troubleshooting efforts when contacted by the National Service Desk (NSD) to ensure outages or incidents have been identified and are pending resolution within 24 hours for 2000+ Windows servers as well as work on teams with SDE EO customers and partners, end users, programmers and analysts, Database Administrators, and application and network administrators.  

system administrator REQUIRED SKILLS: 

1.    Perform operating system provisioning.

a.    Administer the automated operating system provisioning tools (Orchestra or equivalent). Create Standard Operating Procedures (SOPs) outlining how to provision the operating system on new standalone or virtual servers using the automated tools. Provisioning instructions will include virtual servers within VMware or Hyper-V.

b.    Configure hardware Redundant Array of Independent Disks (RAID) implementations on RAID controllers and disk storage shelves on standalone servers.

c.    Configure and implement host bus adapters (HBAs) for both SAN storage and SAN boot devices.

d.    Configure and implement multipath network interfaces.

e.    Install and configure system physical, logical, and dynamic disks for use in FAT32 and New Technology File System (NTFS) using Microsoft disk management tools.

f.     Install and configure software associated with a Microsoft clustered environment.

g.    Configure and implement backup client software. Create SOPs defining how to perform this activity.

h.    Install layered systems software such as IIS, .Net, MS-SQL, Apache, Web Logic, Oracle Client, etc.

2.    Maintain existing operating systems.

a.    Create and maintain local SOPs related to daily Windows system administration related functions.

b.    Implement and administer patching automation tools.

c.    Patch OS on a monthly cycle using technologies to limit downtime and provide quick back out mechanism, currently IBM Endpoint Manager (IEM). Prepare SOPs defining how to perform patching activities.

d.    Upgrade OS as required for system applications or every 2.5 years, whichever occurs first.

e.    Install firmware upgrades as needed to resolve issues or on an annual basis, whichever occurs first.

f.     Reinstall operating systems after hardware refresh.

g.    Implement and administer configuration management tools to insure systems maintain security compliance and baseline consistency.

h.    Implement and administer monitoring tools. Prepare SOPs on monitoring practices and procedures to adhere to when alerts occur.

i.      Monitor and maintain adequate file system space for the operating system and application files

j.      Implement and administer Active Directory domain (AD) Services, Dynamic Domain Name System (DDNS), and Group Policies.

k.    Monitor and maintain system accounting files and logs and system error logs.

l.      Implement security hardening requirements and configurations to remediate security vulnerabilities listed in security audit and scan vulnerability reports; remediation must be accomplished within the timeframe defined in the report. Timeframes to remediate are based on the severity level of the finding such as: High within 60 days, Medium within 90 days, and Low within 120 days. Prepare Service Desk Manager (SDM) tickets with instructions to be performed so other shifts can perform remediation during maintenance windows.

m.   Assist in the planning and documenting of disaster recovery (DR) procedures and maintain documentation related to DR test and system changes.

n.    Perform knowledge transfer of critical Windows System administration tasks to SDE EO System Administrators.

o.    Monitor system performance and tune to optimize usage of system resources.

p.    Automate routine tasks through .BAT and PowerShell scripting.

3.    Troubleshoot incidents and problems.

a.    Participate in troubleshooting / fault isolation teams to determine problem or issue.

b.    Contact Contractor provided maintenance/support’s lines and open a case after 30 minutes of researching problems without success in resolving issues.

c.    Correct OS related incidents and problems during coordinated maintenance windows or immediately in the case where system is down.

d.    Participate in War Room or on Tiger Teams to troubleshoot difficult issues.

e.    Participate in SDE EO support activities such as Disaster Recovery, data replication, infrastructure support activities such as documentation, assist in developing architectural diagrams, and troubleshoot performance issues.

f.     Lead SDE EO sponsored initiatives, to include developing schedules and plans, communicating progress to management in both verbal and written formats, identifying barriers, and identifying and evaluating alternatives.

g.    Track and document all system changes, problems, issues, and work tasks within CA’s SDM through change orders, service requests, incident and/or problem tickets.

h.    Participate and contribute at project meetings as subject matter expert (SME) for Windows system administration related areas.

i.      Communicate to project managers, team members, other technical administrators and/or end users the status and findings with tickets, incidents, and problems.

j.      Implement, configure, administer, and use administrative tools such as Microsoft System Center Operations Manager (SCOM) and Microsoft System Center Configuration Manager (SCCM) for monitoring and administering Windows servers.

4.    Support alternate shifts. Alternate shifts consist of swing and mid shifts. Swing shift begins midafternoon and mid shift begins around midnight. The Contractor shall:

a.    Monitor and maintain monthly patching and backups, review patching and backup schedules and troubleshoot patching or backup issues using various system and application and tools. Use automated tools for reporting on patching and backup status per individual servers.

b.    Provide first and second responder action as defined in support SOPs for email and service desk alerts regarding system performance and degradation.

c.    Mid shift shall provide an email at the end of their shift sent to the Windows Team Leads defining any problems, incidents, or major activities that occurred through the night.

 

 

system administrator Qualifications

 

1.    Use automated TRM approved provisioning tools (Orchestra or equivalent) to install operating systems on virtual servers.

a.    Follow exiting SOPs

b.    Configure system and file systems in accordance with SOPs.

c.    Configure and implement backup client software.

d.    Install layered systems software, such as IIS, .Net, MS-SQL, Apache, Web Logic, Oracle Client, per instructions in SOPs.

2.    Maintain existing operating systems.

a.    Patch OS on a monthly cycle with defined patch set per SOPs.

b.    Monitor and maintain adequate file system space for the operating system and application files.

c.    Administer service accounts and passwords.

d.    Monitor logs and system error logs. Remediate where skilled; elevate to more experienced administrators where necessary.

e.    Implement security hardening requirements and configurations per from VA counterpart instructions outlined in Service Requests and Change Orders.

3.    Troubleshoot incidents and problems.

a.    Participate in troubleshooting / fault isolation teams to determine problem or issue.

b.    Work with other support Contractor maintenance/support’s lines and open a case after 30 minutes of researching problems without success in resolving the issue, and engage more experienced system administrators to review situation.

c.    Correct OS related incidents and problems during coordinated maintenance windows based on instructions defined in ticket and maintenance plan.

 

 

system administrator EDUCATION REQUIREMENTS:

·         Bachelor's Degree in Engineering, Computer Science, or related scientific /technical discipline PLUS 5 years of experience. 

·         8 years of additional relevant experience may be substituted for education. 

About Semper Valens Solutions:

Semper Valens Solutions, Inc.  is a Service Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD community.

At Semper Valens, our vision is to remain a creative, cutting edge and cost-effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks and operational processes.

 We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan.

 Semper Valens Solutions is an Equal Opportunity Employer:

 Semper Valens Solutions, proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

 If you require a reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at (520) 378-1545.

 

 Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws.

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